Shipping Policy

Shipping Policy

The Blinds Gallery have an arrangement with our courier company to be able to deliver custom made to measure blinds within 20 working days. Please note that this period shall commence from the time we have confirmed the funds used to pay for your order have been cleared. These time frames exclude weekends and public holidays.

The delivery periods given above are an estimate based on our experience and history with our courier company. Of course, there may be external factors which impact on these such as Christmas closures or material shipment delays into our warehouse which are outside of our control. We shall endeavour to keep you notified if there is an event likely to impact on the delivery of your order.

The Blinds Gallery have arrangements with selected courier companies and also use Australia Post where applicable to deliver our customers’ orders Australia wide. The delivery address provided by the customer and the size of the order will determine the method of delivery. Dependent upon your location from our warehouses, your order may be dispatched using either road, air or a combination of both.

Orders will only be delivered to the address provided within the order and as it appears on your Order Confirmation notification. This is known as the “Contracted Address”. The Blinds Gallery will not “On Ship” to another address once the order has been dispatched from our warehouse. If your address is difficult to find (ie. A new estate or a remote location) any information we can provide to the courier on your behalf will minimise delays and we ask that this information be provided in the Special Instructions area on your order. Should the courier not be able to locate your address you will be notified by email.

The Blinds Gallery wish to advise that courier companies WILL NOT CALL PRIOR TO DELIVERY to confirm delivery times. In the event that there is no one to collect your order, the courier company will leave a calling card with details of how to collect your order or arrange another delivery time. Should you have agreed to have your order left and not signed for, The Blinds Gallery shall not be held liable for goods delivered under these circumstances. You will be considered to be the owner of the goods once they have been delivered regardless of the arrangements you personally make with the courier company.

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